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Yes, the Chat feature is available Monday - Friday, from 9 a.m. When a representative is available to assist you, an orange Chat button is visible in the right corner of the grey bar at the top of your My Account screen. You may have up to two email addresses on file - your login email address, and a secondary email address.To modify your My Account email addresses, under Profile, choose Contact Information and then Edit Email Address.If your account is past due, has multiple past-due payments, is pending disconnect, or is already disconnected, your account status will appear on the screen.
For business customers you may contact your assigned Account Manager for assistance.
If you don't have an Account Manager, please call us at 1-800-655-4555.
Eligible residential customers who need help paying their bills can make arrangements with us before their payments are due.
To make a payment arrangement, log into My Account and click the Request Payment Arrangement link in the I Want To section.
Additional helpful options for Residential customers are available here.